May be the value of the goods on the website

May be the value of the goods on the website The package was lost in the mail-what to do? , Society, Ural What if this happens to your email? On the eve of celebrating World Consumer Day on March 16, we analyzed the program.
By the way, although it is working in test mode, it now shows the expected arrival time. If the package has not reached the territory of the Russian Federation, the post will not be able to file a claim.
If the item you wish to purchase does not have a tracking number, such as from or, please check the delivery time indicated by the seller.

If in doubt, you can take your Florencio passport to the post office. It's worth asking employees to check the address and name of the package-the postman suddenly hasn't brought the notice or the notice of loss, put it in someone else's box, and so on. Yes, unfortunately, this happened. If you refuse to check the arrival of the package by the tracking number or address, please call the hotline-this will encourage employees to complete their work. Hotline number.

You can fill in the search application in the branch itself (make sure you have obtained the coupon with the application registration number), or send it online using the credentials in the portal.
In the application, you will have to describe the outer shell of the package, and you will also need to attach to the package the receipt or copy issued when the package was sent. Therefore, you must ask the seller to provide a photo or scan of the receipt. In addition, the sender himself can also write such a statement.

Domestic and international shipping tracking applications can be submitted within 6 months from the date of shipment. The longest application for domestic shipment is 31 days, and the maximum for international shipment is 91 days.
If you admit that the package is lost, you will be compensated-the amount of the declared value. This amount is determined by the sender when filling in the documents to be shipped-here, you may encounter unpleasant surprises: many sellers have greatly underestimated or did not indicate it at all. Its cost varies, and you can check the shipping prices within the Russian Federation on the website. International shipping compensation without declared value is considered in the currency of manual payment. It is equal to 42.74% of the US dollar. In case of loss, the payment is 41 SDR plus 4.5 SDR per kilogram package. If the value is declared, the amount will be refunded.
However, if you want to buy more goods instead of punishing everyone who suffers losses, then you can contact the seller. Many online platforms allow you to file a dispute or contact the seller-he can meet and refund the money or resend the product.

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Director of Digital Development and New Media. Editor-in-chief of the website.

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